Hi! I’m Monica and I’m a multi-faceted designer based in Seattle, WA. I have worked with all sorts of people, from helping Uber drivers with high-stakes needs to performing extensive software testing and providing bug reports and data analyses to tech companies like Samsung and AT&T.

My diverse work in each of these roles taught me about understanding the needs of users - customers, clients, and coworkers alike. At the end of the day, everyone is a user who deserves to have the best experience possible. I’ve learned to identify and empathize with user issues within external and internal workflows, communicate with upper management to suggest resolutions, and implement positive changes to improve the quality of work (and work life!) for my team.

When I’m not hyperfocused on solving work-related issues, I can be found strategizing for the next D&D session, tending crops in Stardew Valley, and continuing my legacy as the Pokemon Master in every mainline Pokemon game since 1996.